Job Information :
Job Name: Customer Service Manager
Department: IT
job code: CS01
ob Status: Open
Branch Name: Cairo Festival City - New Cairo
Responsibility:
• Oversee the day to day operations.
• Manage & coordinate the after sales department by distribution & movement of products to the customer.
• Manage customer queries & services required by solving problems & ensuring implacable service & products delivery.
• Analyze complaints related to work survey and propose actions to reduce complaints.
• Prepare periodic reports and submit to management for analysis & review
• Responsible for the Performance Management of the team
Qualifications:
• Bachelor's degree
• Strong communication and problem solving skills
• Very Good Command of English
• Good user of MS Word, Power Point, Excel and Outlook
