AVP, Innovation | First Abu Dhabi Bank (FAB) | Egypt - Jobs Careers Near Me
  • AVP, Innovation | First Abu Dhabi Bank (FAB) | Egypt


    Egypt
    Saturday, October 26, 2019

    JOB PURPOSE:

    Effectively monitor all digital Banking channels

    Participate in building successful digital strategy and lead FAB Egypt to be one of the most innovative banks within the Egyptian market

    Ensure diverting customer traffic to digital channels, reducing overall cost for the bank

    enhance all the digital banking channels, Online banking, mobile banking, ATM / Cash deposit machines, e-wallets

    Implement and deliver key initiatives such as e-payments, mobile wallets, etc. which are state-of-the-art and open up new channels for customers

    Follow leading global trends in the digital space and ensure that we adopt the latest technologies in line with overall bank roadmap and strategy

    Ensure a seamless customer experience across all digital channels

     Responsible for designing / maintaining the forecasted usage levels of digital channels include mobile app, internet, etc.

    introduce new payment and alternative delivery channels

    Conceptualizing, specifying, enhancing and delviering new and imptroved services through Digital Banking.


    KEY ACCOUNTABILITIES:

    The jobholder has to deal with unstructured, complex and sophisticated problems related to Direct Banking/ Digital Banking environment.
    Optimizing cost of acquisition and minimizing revenue leakages and service delivery through digital channels
    Develop and Analyse channel usage behaviour and assist in developing campaigns to encourage usage of lower cost channels. Additionally, optimize marketing costs by targeting customers through such channels where desirable.

    Formulate/develop digital strategies to drive the next generation of digital banking

    coordinate the implementation of key digital initiatives including digital platform migration project

    Design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website/mobile app/web/chat-bot as a result to deliver ambitious growth in digital traffic and usage
         

    Minimum Qualifications:

    Knowledge of Retail Banking products and service of the bank

    Minimum of 3 years’ experience in digital / Transformation project management and implementation

    University graduate

    Bilingual ( Arabic / English )

    Very good customer focused & positive attitude

    Computer literate

    Excellent communication & interpersonal skills (written & verbal)

    Strong business awareness & problem resolution skills

    Track record in demonstrating multi-disciplinary skills.

    Minimum Experience:

    5 years in leading financial institutions with exposure to digital banking  trends